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Troubleshooting & Miscellaneous
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- Why do I get "You do not have the necessary access to view this Test Platform"?
- Why am I missing the Homepage and Management menu Feedback buttons? How do I enable them?
- How do I access email logs?
- How do I reset a community notice?
- How do I add date and timestamps to Agreements such as an NDA or TOS?
- Why does my Email/Content say I'm over the character limit?
- Subscription Controls for Legacy Forums
- What does "This opportunity is not available" mean? How can I fix this?
- What do the various Download Log entries mean?
- Tester Reports Unable to View Feedback
- How do I enable Multiple Workflows?
- Why are teams missing in Workflow?
- Why is my Survey empty in Survey Management?
- How do I change the format of my global Date/Time display?
- Why do I keep getting kicked back to login?
- What are these unsaved Filters/Views?
- How do I clear my web browser cache?
- Knowledge Base Quick Reference
- "Unable to reset password" error explained
- Advanced Options Glossary
- Users aren’t receiving emails / Users aren't receiving email verifications
- Why can't I remove a particular user?
- Users report "The page you are attempting to access is unavailable."
- I'm assuming a user. Why can't I see Notices? Why can't I see surveys in the Activities menu?
- When downloading images or videos, why am I getting "Failed - Forbidden" XML files instead?
- Why am I getting 0 results in User Management when my Filter is correct?
- What happens to User data when a User opts-out or is removed?
- How do I reset a User Password?
- How do I merge two user accounts into a single user account?
- How do I archive, deactivate, delete, close, restore, or reactivate a Project?
- How do I edit the Favicon on my site?
- How do I set a default time zone for my Community users?
- How to customize the text in your Centercode site via strings
- How do I change my Community's landing page text? How do I edit my Community homepage?
- How do I set up Trade Compliance?
- How do I assume a Community User's identity?
- Can Centercode remember my username and password?
- What happens to User data when one User is merged into another?
- How do I embed videos?
- How does "Not Interested?" (opt-out) work? How can users undo this?
- How do I invite users to my Community and Project?
- Can I give Project access to my testers without emailing them?
- How do I control the links in my invite emails?
- How can I store media files for use throughout Centercode?
- How do I move a Project into another Program?
- How do I customize my Project's navigation bar menu?
- How do I display dates as relative versus actual?
- How do I view the users added and removed history for my Teams?
- How do I enable Assigned Test Platforms for a Project?
- Understanding Survey Drafts
- How do I create accounts for my users?
- I can't find a user who I'm searching for.
- How do I send emails to Users?
- How can users opt-out of projects?
- How do I automatically provision my beta hardware via Email?
- How can I reset a Survey for multiple users in bulk?
- How can I update a user’s Survey responses on their behalf?
- Configuring SFTP Upload Access
- How do I get more User or Feedback results per page?
- How do I create a geographic map of my Users' locations?
- How do I enable Collaborative Feedback?
- How do I customize Feedback Popularity Scoring?
- How do I access popularity score?
- How do I de-de-duplicate Feedback?
- How do I mark and de- duplicate Feedback?
- How do I associate an External Destination with a Feedback Status?
- How do I set Feedback Text Fields to be used as Title or Description?
- What file types does Centercode support?
- Why is There a 5GB Size File Limit For Uploading?
- How do I add choices?
- How do I remove users from specific Team(s) in bulk?
- How to archive unused resources
- Centercode Hosted Files and Attachments FAQ
- Some users report seeing some Notices, but not all
- Why is my report not loading?
- How do I update possible selections in my Survey, Feedback form, Test platform, or User profile?
- How do I link testers to submit a Survey, Test platform, or User profile?
- How do I update a question or field on my Survey, Test platform, or User profile?
- How do I customize my site's fonts?
- How can I allow users to bypass required forms?
- Why is my project creation stuck at step 10/11? Why is my project taking so long to be created? Why did I receive a -1 error?
- Browser extensions may affect how you interact with your Centercode implementation
- How do I remove a Notice?
- Project Name Dynamic Tag
- Why is my report missing data?