--- title: What happens to User data when a User opts-out or is removed? description: Learn how Centercode handles user data when a user opts-out or is removed. Understand the process and the handling of personal data and credentials. --- [Skip to content](https://learn2.centercode.com/en/what-happens-to-user-data-when-a-user-opts-out-or-is-removed#main-content) English Show submenu for translations [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new?hsLang=en) [Customer portal](https://help.centercode.com/admin-portal?hsLang=en) ![New\_Centercode\_Logo.png\]](https://learn2.centercode.com/hs-fs/hubfs/New_Centercode_Logo.png?height=35&name=New_Centercode_Logo.png) - [Centercode Blog](https://www.centercode.com/blog) Open main navigation Close main navigation - [Centercode Blog](https://www.centercode.com/blog) - English Show submenu for translations - [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new) - [Customer portal](https://help.centercode.com/admin-portal) - Starter & Delta Edition Help Starter & Delta Edition Help How can we help? - There are no suggestions because the search field is empty. 1. [Legacy Help Center](https://learn2.centercode.com/en?hsLang=en) 2. [Troubleshooting & Miscellaneous](https://learn2.centercode.com/en/troubleshooting-miscellaneous?hsLang=en) # What happens to User data when a User opts-out or is removed? ## Both processes are similar but with a few distinct variations -- particularly how the User's personally identifiable information (PII) is handled, and what happens to their existing unique identifiers / credentials. This article applies to **All** editions. When a User is removed from Centercode or they self-remove by triggering an Opt-Out, their various types of data and contributions to the system are handled in the following manner. Both processes are similar but with a few distinct variations -- particularly how the User's personally identifiable information (PII) is handled, and what happens to their existing unique identifiers/credentials. ### Remove - All form data (Surveys, Feedback, Profiles, etc.) not marked as **Personal Data** is retained by the system. (See Notes below) - The user record is obscured and account data is removed allowing for their unique identifiers to be re-used by additional system Users at a later time. - Onboarding limits for that User are removed (thus an additional User can now follow any Onboarding that the removed User had utilized). - Report Distributions no longer go to the removed User. - Outstanding Password reset requests from before the removal will no longer allow site access. The removed User will be redirected to the login page instead. ### Opt-Out - All form data (Surveys, Feedback, Profiles, etc.) not marked as **Personal Data** is retained by the system. (See Notes below) - The user record is obscured and account data is removed allowing for their unique identifiers to be re-used by additional system Users at a later time. - Onboarding Opportunity User limits for that User are removed (thus an additional User can now follow any Opportunity that the opt-out User had utilized). - Username is displayed as "Removed User" in place of the original Username in Tasks, Forums, and Wikis. - Report Distributions no longer go to the opt-out User. - Outstanding Password reset requests from before the opt-out will no longer allow site access. The opt-out User will be redirected to the login page instead. #### Notes: - When user records are obscured, they're marked as "removed" or "opted-out" hiding them from front-end reporting, but their back-end account data is automatically purged from the database after 7 days - if you need to reinstate a user account, it must be done before this automation occurs. - While Survey data, along with User Profiles, Test Platforms, etc. are retained in the system, typical reporting functions **do not include** data from removed user accounts. Responses from users who are removed are flagged as removed. 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