--- title: Subscription Controls for Legacy Forums description: Control subscriptions in Centercode's Legacy Forums with Subscribed and Can Subscribe options --- [Skip to content](https://learn2.centercode.com/en/subscription-controls-for-legacy-forums#main-content) English Show submenu for translations [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new?hsLang=en) [Customer portal](https://help.centercode.com/admin-portal?hsLang=en) ![New\_Centercode\_Logo.png\]](https://learn2.centercode.com/hs-fs/hubfs/New_Centercode_Logo.png?height=35&name=New_Centercode_Logo.png) - [Centercode Blog](https://www.centercode.com/blog) Open main navigation Close main navigation - [Centercode Blog](https://www.centercode.com/blog) - English Show submenu for translations - [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new) - [Customer portal](https://help.centercode.com/admin-portal) - Starter & Delta Edition Help Starter & Delta Edition Help How can we help? - There are no suggestions because the search field is empty. 1. [Legacy Help Center](https://learn2.centercode.com/en?hsLang=en) 2. [Troubleshooting & Miscellaneous](https://learn2.centercode.com/en/troubleshooting-miscellaneous?hsLang=en) # Subscription Controls for Legacy Forums This article applies to **Legacy** editions. ***Note:*** *Not all customers have access to Centercode’s Legacy Forums as they have been phased out and are no longer supported. For those who do, we strongly recommend the use of feature-rich* [*Feedback Forums*](https://help.centercode.com/en/configuring-feedback-forums?hsLang=en) *as a full replacement for Legacy User Forums.* Centercode’s Legacy Forums host two core settings for controlling Subscriptions:  - **Subscribed** - *forces* the selected teams to subscribe to that forum and forces the user to receive emails even if they try to unsubscribe - **Can Subscribe** - allows the selected teams to subscribe to *and unsubscribe from* that forum #### Setting Subscription Controls To access these controls, navigate to: 1. **Management \> Forums** 2. Click the individual Forum you want to modify 3. Expand the **Advanced team access** section 4. Check ON the desired control(s) #### Subscription Control Interaction These controls directly affect the experience of your testers and/or internal team within the Project’s Forums. Therefore, understanding the result of setting Forum Subscription Control options is important to maintain a positive user experience. - Submitting settings with **Subscribed** enabled automatically subscribes all users on the team(s) selected (regardless of any previous settings or preferences). - Submitting settings with **Can Subscribe** enabled will allow users on the team(s) selected to toggle the subscription on and off at will. #### Notes: - Please use the Subscribed setting *extremely carefully* as it forces users to receive emails even if they unsubscribe and un-follow. Confusion may arise because, to the end user, it looks as if they should no longer receive emails. In other words, this setting overrides any other subscribe or follow options. Additionally, despite the common assumption to the contrary, forcing subscriptions will often have a **direct negative** effect on participation in busy forums as users tend to actively ignore persistent mailings. - Keep in mind that resubmitting settings with the Subscribed option enabled **overwrites users' preferences**. Due to this, we recommend you only enable the Can Subscribe option for testers. #### Related Articles: - [Creating Feedback Forums](https://help.centercode.com/en/configuring-feedback-forums?hsLang=en) (to replace Legacy Forums) - [Customer Training & Centercode Basics](https://learn2.centercode.com/en/customer-training-centercode-basics?hsLang=en#main-content) - [Customer Video Training](https://learn2.centercode.com/en/customer-training-centercode-basics?hsLang=en#customer-video-training) - [Centercode FAQs](https://learn2.centercode.com/en/customer-training-centercode-basics?hsLang=en#centercode-faqs) - [Centercode Basics](https://learn2.centercode.com/en/customer-training-centercode-basics?hsLang=en#centercode-basics) - [Community Administration](https://learn2.centercode.com/en/community-administration?hsLang=en#main-content) - [Initial Configuration](https://learn2.centercode.com/en/community-administration?hsLang=en#initial-configuration) - [Community Administration](https://learn2.centercode.com/en/community-administration?hsLang=en#community-administration) - [Project Setup & Administration](https://learn2.centercode.com/en/project-setup-administration?hsLang=en#main-content) - [Project Creation](https://learn2.centercode.com/en/project-setup-administration?hsLang=en#project-creation) - [Recruiting](https://learn2.centercode.com/en/project-setup-administration?hsLang=en#recruiting) - [Project Administration](https://learn2.centercode.com/en/project-setup-administration?hsLang=en#project-administration) - [Macros and Automation](https://learn2.centercode.com/en/project-setup-administration?hsLang=en#macros-and-automation) - [User Management](https://learn2.centercode.com/en/user-management?hsLang=en#main-content) - [Surveys](https://learn2.centercode.com/en/user-management?hsLang=en#surveys) - [Content & Resources](https://learn2.centercode.com/en/user-management?hsLang=en#content-resources) - [Tester & User Management](https://learn2.centercode.com/en/user-management?hsLang=en#tester-user-management) - [Feedback Management](https://learn2.centercode.com/en/feedback-management?hsLang=en#main-content) - [Feedback Collection](https://learn2.centercode.com/en/feedback-management?hsLang=en#feedback-collection) - [Feedback Triage & Moderation](https://learn2.centercode.com/en/feedback-management?hsLang=en#feedback-triage-moderation) - [Reporting](https://learn2.centercode.com/en/reporting?hsLang=en#main-content) - [Delta Dashboards](https://learn2.centercode.com/en/reporting?hsLang=en#delta-dashboards) - [Custom Reports](https://learn2.centercode.com/en/reporting?hsLang=en#custom-reports) - [Enhanced Integrations & APIs](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#main-content) - [Integration Center Endpoints](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#integration-center-endpoints) - [Single Sign-On Integrations](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#single-sign-on-integrations) - [Centercode Guides to Simple API Integrations](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#centercode-guides-to-simple-api-integrations) - [Centercode Guides to Endpoint Specific Systems](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#centercode-guides-to-endpoint-specific-systems) - [Enhanced Integrations Troubleshooting](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#enhanced-integrations-troubleshooting) - [Troubleshooting & Miscellaneous](https://learn2.centercode.com/en/troubleshooting-miscellaneous?hsLang=en) - [Announcements and Releases](https://learn2.centercode.com/en/announcements-and-releases?hsLang=en#main-content) - [C17 - The Delta Release](https://learn2.centercode.com/en/announcements-and-releases?hsLang=en#c17-the-delta-release) - [Centercode's GoEarly Program](https://learn2.centercode.com/en/announcements-and-releases?hsLang=en#centercodes-goearly-program) - [Update Archive](https://learn2.centercode.com/en/announcements-and-releases?hsLang=en#update-archive) - [Centercode Blog](https://www.centercode.com/blog) [![Chill listening crop-3](https://learn2.centercode.com/hs-fs/hubfs/Centercode_Logo_Icon_M.png?width=48&height=48&name=Centercode_Logo_Icon_M.png "Chill listening crop-3")](https://help.centercode.com?hsLang=en) Centercode Help Center Copyright © 2026, Centercode