--- title: How can users reply to feedback notification emails to leave comments to feedback? description: Enable email-reply integration in Centercode through POP for easy feedback comments via email notifications. --- [Skip to content](https://learn2.centercode.com/en/request-feedback-/-forum-email-reply-pop-integration#main-content) English Show submenu for translations [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new?hsLang=en) [Customer portal](https://help.centercode.com/admin-portal?hsLang=en) ![New\_Centercode\_Logo.png\]](https://learn2.centercode.com/hs-fs/hubfs/New_Centercode_Logo.png?height=35&name=New_Centercode_Logo.png) - [Centercode Blog](https://www.centercode.com/blog) Open main navigation Close main navigation - [Centercode Blog](https://www.centercode.com/blog) - English Show submenu for translations - [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new) - [Customer portal](https://help.centercode.com/admin-portal) - Starter & Delta Edition Help Starter & Delta Edition Help How can we help? - There are no suggestions because the search field is empty. 1. [Legacy Help Center](https://learn2.centercode.com/en?hsLang=en) 2. [Enhanced Integrations & APIs](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en) 3. [Centercode Guides to Endpoint Specific Systems](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#centercode-guides-to-endpoint-specific-systems) # How can users reply to feedback notification emails to leave comments to feedback? ## Email-Reply Integration for Feedback (via POP) This article applies to **Team** and **Legacy** editions. Centercode offers a friction-free email-reply integration through [POP](https://en.wikipedia.org/wiki/Post_Office_Protocol). Once configured, users who can reply directly to new comment notification emails to have their replies posted directly into the comments section of the feedback ticket rather than logging into your Centercode implementation to leave a comment. There are two ways to configure your POP integration through Centercode via your email provider account, basic authentication and OAuth authentication.  If you would like to this integration enabled , please email the details below to [help@centercode.com](mailto:help@centercode.com) or just start a conversation using the chat widget and we'll get it setup ASAP.   **Basic authentication** The information that we will need (assistance from your IT team may be required) in order to assist you in setting this up will be the following: - POP server address ***\**** - Email address (POP inbox) - POP Username / Password ***\* This POP server must be accessible by our servers.*** This may require changes to your Firewall and/or [IP White-list](https://help.centercode.com/general-technical-information-spf?hsLang=en) rules.   **OAuth authentication** In the case that OAuth authentication is required, the email account holder will first need to work with your IT team to set up credentials that the Centercode platform will need in order to set up POP email access via OAuth. To obtain the necessary credentials to authenticate a POP connection using OAuth,  review the configuration instructions as outlined here: - [**Google** POP OAuth Authentication Guide](https://help.centercode.com/en/how-to-configure-oauth-authentication-for-you-google-account?hsLang=en) - [**Microsoft** POP OAuth Authentication Guide](https://help.centercode.com/en/setting-up-oauth-authentication-credentials-for-pop-email-on-microsoft?hsLang=en) There are ultimately five pieces of information that Centercode needs in order to enable OAuth authentication for POP Email. 1. Client ID 2. Client Secret 3. Authorization Endpoint 4. Token Endpoint 5. Scope Within your email provider account you will need to set up and provide a **Client ID** and **Client secret**. Together, these credentials identify what entity is asking for authorization to the email inbox. Additionally, the email provider account will need to be configured with the appropriate **Redirect Url**, which will be a URL that the email provider will use to communicate back with the Centercode implementation that is requesting access. This should be entered as: **https://\/login/oauth/2/pop/callback** In your provider settings, you may also need to add the implementation domain as an authorized domain if your provider does not automatically do so when entering the **Redirect Url**.   **Authorization Endpoint**, **Token Endpoint**, and **Scope** are fixed values for each individual email provider. The **Authorization Endpoint** and **Token Endpoint** instruct where the process should request certain credentials, and the **Scope** lets the process know how to request access to the email inbox. Examples: 1. Client ID: ABC123def.apps.myprovider.com 2. Client Secret: 1ng6zpug0swDd2zgchghVysPsCIKy8zvpg7mY5P2r6pI 3. Authorization Endpoint: https://accounts.myprovider.com/o/oauth2/v2/auth 4. Token Endpoint: https://www.myproviderapi.com/oauth2/v4/token 5. Scope (example): [https://mail.mymailprovider.com/](https://mail.google.com/) Once you have acquired these data points, provide them to Centercode. We’ll use this information to enable the OAuth function within Centercode, enabling the Authorize POP Email button found in your Community’s Email Management.  ![](https://lh6.googleusercontent.com/PPV3vKgZ5IqSGKUYRWIA2wlucofV2qPSSv_Mnxf_IFJrOS2GQKLXQ-y-tvehgFtJOo6vNFMtIrC--mDrLyc3y8IiUWos12qAbuHUIC-Z48f2aAbxr4U07vutBjl0Qe61aFiczGmnTdACkDUDWUPOsESLpYHTkglnj73f8BNE63V3iDrfVL3KoGnu) Clicking the **Authorize POP Email** button will trigger the final step, logging into your email provider and authorizing the email-reply integration. ### Notes - Google and Microsoft (among other providers) do not support Basic Authentication as of October 1, 2022. Proceed with the OAuth Authentication option for those providers. - Replies must be made from the email address to which the notification was ***originally*** sent. Comment notifications can not be forwarded to another user or email address. - Replies must be made by clicking "Reply" within the user's email client. This causes the email client to add a specific "In-Reply-To" header to the resulting reply email and is used to relate the reply to the original post. - Once this Integration is configured for your site, you will notice a new email footer automatically included in Follow (and Subscription) Notification emails. - Centercode does not accept formatted replies. The platform will utilize copy that is provided in plain text format, including plain text sent alongside a formatted variant. 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