--- title: How do I enable Collaborative Feedback? description: Enhance feedback collaboration in Centercode to gather more comprehensive and informed data by enabling these features and settings. --- [Skip to content](https://learn2.centercode.com/en/how-do-i-enable-collaborative-feedback#main-content) English Show submenu for translations [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new?hsLang=en) [Customer portal](https://help.centercode.com/admin-portal?hsLang=en) ![New\_Centercode\_Logo.png\]](https://learn2.centercode.com/hs-fs/hubfs/New_Centercode_Logo.png?height=35&name=New_Centercode_Logo.png) - [Centercode Blog](https://www.centercode.com/blog) Open main navigation Close main navigation - [Centercode Blog](https://www.centercode.com/blog) - English Show submenu for translations - [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new) - [Customer portal](https://help.centercode.com/admin-portal) - Starter & Delta Edition Help Starter & Delta Edition Help How can we help? - There are no suggestions because the search field is empty. 1. [Legacy Help Center](https://learn2.centercode.com/en?hsLang=en) 2. [Troubleshooting & Miscellaneous](https://learn2.centercode.com/en/troubleshooting-miscellaneous?hsLang=en) # How do I enable Collaborative Feedback? ## Collaborative Feedback utilizes particular settings and functionality to encourage testers to not only submit their own feedback, but also contribute to feedback from other testers. This article applies to: **Pro**, **Team**, and **Legacy** editions #### What is Collaborative Feedback? Collaborative Feedback utilizes particular settings and functionality to encourage testers to not only submit their own feedback, but also contribute to feedback from other testers. This, in turn, captures significantly more data in a single ticket, reduces the total quantity of feedback received in favor of more highly informed tickets, and allows you to analyze the actual impact of an issue on your product by measuring significance of a single issue in conjunction with the frequency of occurrence. Collaborative Feedback typically utilizes this combination of features: 1. **Public Feedback** to provide consolidated access to feedback tickets. 2. **Discussion Comments** to contain communication on singular tickets. 3. **Feedback Voting** to track occurrences and/or popularity. 4. **Predictive Match** for consolidating occurrences to single tickets. #### How to Enable Collaborative Feedback In order for feedback to be collaborative, it needs to be visible by more than just the submitter. For many programs, these settings are enabled by default, copied from their standard project template or part of the templates we provide you upon starting your Centercode implementation. If you find that your projects don’t currently utilize Collaborative Feedback, you’ll want to perform the following steps to enable it: #### 1) Modify your Feedback Type From the Project Homepage: 1. Click **Management\>Project Configuration\>Feedback Type** in the navigation bar. 2. Click the **Feedback Type** you want to modify. #### 2) Configure Feedback Collaboration Settings From Feedback Collaboration Settings: 1. Confirm Discussion, Voting, and Predictive Match weight settings. *Typically, these don't need to be changed.* 2. Allow file attachments, allow post editing; etc. as appropriate. 3. Adjust voting labels, enable “Show Occurrence Count”, etc. *A Feedback Voting Label might be "Me too!" while a Feedback Forums Voting Label might be a simple "+1".* 4. Designate and edit **Predictive Match** prompt text. 5. Enable **Mark All Feedback as Public**. *Alternatively, you may leave this unchecked and manually mark feedback as public if that's more fitting.* #### 3) Ensure the following Feedback Roles are enabled From Feedback Roles: 1. Access Predictive Match *This directs users to find existing matches for their intended submissions* 2. Vote For Feedback *This allows users to voice their experiences or opinions on existing tickets instead of creating new ones* 3. View Comments and Post Comments *This enables collaborative discussions and automated comment notifications* 4. Access Public Feedback *This allows users to see the full list of public feedback in order to collaborate* #### 4) Configure Statuses Appropriately From Statuses: 1. Choose Status titles that promote engagement and collaboration and set your **Workflow** to reflect the collaborative life-cycle of individual tickets. *With Comments enabled in* ***Roles****, ownership of individual tickets should typically never leave your support team.* 2. Confirm that the feedback status doesn't automatically Resolve the ticket. *Resolving is based on the Status Intent setting and automatically locks discussion as a way of saying, "We're finished with collecting data for this ticket."* With these settings in place, you've successfully implemented configuration required for Collaborative Feedback. ### Notes: - While testers typically gravitate to collaboration naturally, encouraging the use of Collaborative Feedback is a worthy endeavor. Asking other testers to reproduce issues, requesting additional information from the larger pool of users, etc. can net you significantly more (and better) feedback data. - Collaborative Feedback leads directly into an extremely powerful and robust feature in the platform called **Feedback Impact**. 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