--- title: How can I update a user’s Survey responses on their behalf? description: "Easily update or correct Survey responses in Centercode using two methods: reset the survey for the user or adjust responses on their behalf." --- [Skip to content](https://learn2.centercode.com/en/how-can-i-update-a-users-survey-responses-on-their-behalf#main-content) English Show submenu for translations [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new?hsLang=en) [Customer portal](https://help.centercode.com/admin-portal?hsLang=en) ![New\_Centercode\_Logo.png\]](https://learn2.centercode.com/hs-fs/hubfs/New_Centercode_Logo.png?height=35&name=New_Centercode_Logo.png) - [Centercode Blog](https://www.centercode.com/blog) Open main navigation Close main navigation - [Centercode Blog](https://www.centercode.com/blog) - English Show submenu for translations - [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new) - [Customer portal](https://help.centercode.com/admin-portal) - Starter & Delta Edition Help Starter & Delta Edition Help How can we help? - There are no suggestions because the search field is empty. 1. [Legacy Help Center](https://learn2.centercode.com/en?hsLang=en) 2. [Troubleshooting & Miscellaneous](https://learn2.centercode.com/en/troubleshooting-miscellaneous?hsLang=en) # How can I update a user’s Survey responses on their behalf? ## Quickly adjust user survey responses on their behalf This article applies to: **Pro**, **Team**, and **Legacy** edition A well-crafted **Survey** can dramatically affect the success of your test. Centercode’s Survey tool allows you to administer and collect high-quality, actionable data from your users. That said, the situation may arise when you need updated or corrected Survey responses. Luckily, Centercode gives you two ways to accomplish this: 1. [Reset the survey for the user to complete again on their own](https://help.centercode.com/en/how-can-i-reset-a-users-survey-response?hsLang=en) 2. Adjust the survey responses on the behalf of the user **In the case of adjusting survey responses on behalf of a user,** you can do so from their user summary. A user’s summary can be reached through various means, but the most simple method is from the Knowledge Base: 1. **Search** the user in the **Knowledge Base Search** in the top right field. You may **enter partial name or email address.** 2. Once the user populates, **click** on the user 3. Select the appropriate project/scope via the upper right dropdown menu 4. Click the **Surveys** User Engagement card 5. Locate and click on the Survey you’d like to reset and click the hyperlink 6. Click **Modify Response** 7. Make desired edits, then **Submit** #### [![](https://t.gyazo.com/teams/centercode/72096e00b7cddf3ff05469bb0ad3340f.gif)](https://centercode.gyazo.com/72096e00b7cddf3ff05469bb0ad3340f) ### What if I don’t see the Modify results options in the User Profile? When you create new resources like Custom Surveys, you will notice that administrative teams  do not start with access to all administrative permissions. As a result, when you first navigate to the user profile **you won’t see discard results options when you click on the user profile.** [![Image from Gyazo](https://t.gyazo.com/teams/centercode/4c4e54a141ddd4b7df4626e44319e76e.jpg)](https://centercode.gyazo.com/4c4e54a141ddd4b7df4626e44319e76e) Results and Moderate roles on Custom Surveys are disabled for *all* teams by default, and you will need to revise the permissions on the survey in the **Modify** section. If the issue persists after changing the permissions for your team, **reach out to the Centercode support team for further troubleshooting assistance.**    By not copying permissions or automatically adding access in this way, we ensure that access to administrative functions (like ones that provide access to user data) is intentional. Further, this enables you to create your ideal PM-Lite and Support teams with exactly the access they need.  #### Notes - If Survey response is removed from a user, they won’t be able to take the particular Survey again. 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