--- title: Hi, hello! Looking for help? Have a couple of questions? When is in-site chat support active? Please provide your question/issue. description: Get timely support from Centercode's in-site chat! Learn how to request help effectively and when to reach out. Discover tips for a smoother experience. --- [Skip to content](https://learn2.centercode.com/en/hi-hello-looking-for-help-have-couple-questions#main-content) English Show submenu for translations [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new?hsLang=en) [Customer portal](https://help.centercode.com/admin-portal?hsLang=en) ![New\_Centercode\_Logo.png\]](https://learn2.centercode.com/hs-fs/hubfs/New_Centercode_Logo.png?height=35&name=New_Centercode_Logo.png) - [Centercode Blog](https://www.centercode.com/blog) Open main navigation Close main navigation - [Centercode Blog](https://www.centercode.com/blog) - English Show submenu for translations - [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new) - [Customer portal](https://help.centercode.com/admin-portal) - Starter & Delta Edition Help Starter & Delta Edition Help How can we help? - There are no suggestions because the search field is empty. 1. [Legacy Help Center](https://learn2.centercode.com/en?hsLang=en) 2. [Customer Training & Centercode Basics](https://learn2.centercode.com/en/customer-training-centercode-basics?hsLang=en) # Hi, hello! Looking for help? Have a couple of questions? When is in-site chat support active? Please provide your question/issue. ## Tips for requesting help This article applies to **Pro**, **Team**, and **Legacy** editions. ### When is in-site chat support active? Typically from 9 am to 5 pm Pacific. **We’ll still respond to you as soon as we’re able, so you may receive a response sooner**, but a bit of info describing your issue helps us respond accurately without having to go back and forth with asking for more information. We want you to have resolutions sooner rather than later! [![Image from Gyazo](https://t.gyazo.com/teams/centercode/e65cb3b3fbd46cb193ab8dedce29c7d1.gif)](https://centercode.gyazo.com/e65cb3b3fbd46cb193ab8dedce29c7d1) Conversations initiated from your Centercode implementation allow us to already know: - Your name - Your company - Some of your last page visits While we have very general information, we don’t know anything about the issue you’re encountering. **Please provide us with as much detail as you can so that we can provide a precise explanation and resolution steps for you.** ### What helps: - Tell us what’s wrong - Tell us what you expect should be happening - If it’s a tester issue, tell us their username or email so we can double check settings - You're welcome to attach screenshots and images to the chat #### [If you're looking to explore our articles, consider starting with our Platform FAQs](https://help.centercode.com/centercode-platform-faqs?hsLang=en) - [Customer Training & Centercode Basics](https://learn2.centercode.com/en/customer-training-centercode-basics?hsLang=en#main-content) - 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