--- title: Centercode help availability description: Learn how to contact support or report urgent issues even on weekends, holidays, or through office closures! --- [Skip to content](https://learn2.centercode.com/en/centercode-help-availability#main-content) English Show submenu for translations [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new?hsLang=en) [Customer portal](https://help.centercode.com/admin-portal?hsLang=en) ![New\_Centercode\_Logo.png\]](https://learn2.centercode.com/hs-fs/hubfs/New_Centercode_Logo.png?height=35&name=New_Centercode_Logo.png) - [Centercode Blog](https://www.centercode.com/blog) Open main navigation Close main navigation - [Centercode Blog](https://www.centercode.com/blog) - English Show submenu for translations - [Report an Issue](https://learn2.centercode.com/en/kb-tickets/new) - [Customer portal](https://help.centercode.com/admin-portal) - Starter & Delta Edition Help Starter & Delta Edition Help How can we help? - There are no suggestions because the search field is empty. 1. [Legacy Help Center](https://learn2.centercode.com/en?hsLang=en) 2. [Customer Training & Centercode Basics](https://learn2.centercode.com/en/customer-training-centercode-basics?hsLang=en) 3. [Centercode Basics](https://learn2.centercode.com/en/customer-training-centercode-basics?hsLang=en#centercode-basics) # Centercode help availability ## Learn how to contact support or report urgent issues even on weekends, holidays, or through office closures! - [In-site Chat Support](https://learn2.centercode.com/en/centercode-help-availability#chat-support) - [Centercode Issue Form](https://learn2.centercode.com/en/centercode-help-availability#issue-form) - [Support Email](https://learn2.centercode.com/en/centercode-help-availability#support-email) ### In-site Chat Support [![](https://t.gyazo.com/teams/centercode/521fb2a464f2caa5f397101ee9a62e78.png)](https://centercode.gyazo.com/521fb2a464f2caa5f397101ee9a62e78) Our in-site chat support is handled via a combination of Ted AI and live support agents. Ted AI is available 24 hours a day, and with access to our entire knowledge base, is very adept at getting you answers to even complex platform issues in an instant! Just start your chat off with a brief summary of your issue and Ted will take it from there! If Ted isn't able to help (or at any point you'd like to speak to a person), just let him know via typing "transfer", "agent", "speak to a person", or anything of that variety and he'll attempt to connect you to one of our support agents. Live chat support is available from 8am to 6pm Pacific (or 7am to 7pm Pacific for Enterprise Support customers!). If a support agent is not available at that time we'll get to you as soon as we are able! ### Centercode Issue Form ![](https://t.gyazo.com/teams/centercode/2f8c5022e515b1f11bf6997e2f79556d.jpg) Accessible via the **Help** menu in the upper right, or via our [help site](https://help.centercode.com/en/kb-tickets/new?hsLang=en) the Centercode issue form is another avenue of notifying us that you're having a problem with your site. This form is typically used to report site performance issues or outages. Minor and Serious issues will be handled during normal support work hours from 8am to 6pm Pacific time (or 7am to 7pm Pacific for Enterprise Support customers). Critical issues causing data loss or total site inaccessibility will be handled ASAP. ### Support Email Lastly, you can always notify us of any issues you are having via email at [help@centercode.com](mailto:help@centercode.com), and will be answered during our normal 8am to 6pm Pacific (or 7am to 7pm Pacific for Enterprise Support customers). ### Notes - Centercode support is intended for admin use only, we are unable to assist testers with issues they might be running into while using the Centercode platform. Testers should contact test admins to report these issues. - In-site chat support requires the **Access Centercode Support** Community role - [Customer Training & Centercode Basics](https://learn2.centercode.com/en/customer-training-centercode-basics?hsLang=en#main-content) - [Customer Video Training](https://learn2.centercode.com/en/customer-training-centercode-basics?hsLang=en#customer-video-training) - [Centercode FAQs](https://learn2.centercode.com/en/customer-training-centercode-basics?hsLang=en#centercode-faqs) - [Centercode Basics](https://learn2.centercode.com/en/customer-training-centercode-basics?hsLang=en#centercode-basics) - [Community Administration](https://learn2.centercode.com/en/community-administration?hsLang=en#main-content) - [Initial Configuration](https://learn2.centercode.com/en/community-administration?hsLang=en#initial-configuration) - [Community Administration](https://learn2.centercode.com/en/community-administration?hsLang=en#community-administration) - [Project Setup & Administration](https://learn2.centercode.com/en/project-setup-administration?hsLang=en#main-content) - [Project Creation](https://learn2.centercode.com/en/project-setup-administration?hsLang=en#project-creation) - [Recruiting](https://learn2.centercode.com/en/project-setup-administration?hsLang=en#recruiting) - [Project Administration](https://learn2.centercode.com/en/project-setup-administration?hsLang=en#project-administration) - [Macros and Automation](https://learn2.centercode.com/en/project-setup-administration?hsLang=en#macros-and-automation) - [User Management](https://learn2.centercode.com/en/user-management?hsLang=en#main-content) - [Surveys](https://learn2.centercode.com/en/user-management?hsLang=en#surveys) - [Content & Resources](https://learn2.centercode.com/en/user-management?hsLang=en#content-resources) - [Tester & User Management](https://learn2.centercode.com/en/user-management?hsLang=en#tester-user-management) - [Feedback Management](https://learn2.centercode.com/en/feedback-management?hsLang=en#main-content) - [Feedback Collection](https://learn2.centercode.com/en/feedback-management?hsLang=en#feedback-collection) - [Feedback Triage & Moderation](https://learn2.centercode.com/en/feedback-management?hsLang=en#feedback-triage-moderation) - [Reporting](https://learn2.centercode.com/en/reporting?hsLang=en#main-content) - [Delta Dashboards](https://learn2.centercode.com/en/reporting?hsLang=en#delta-dashboards) - [Custom Reports](https://learn2.centercode.com/en/reporting?hsLang=en#custom-reports) - [Enhanced Integrations & APIs](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#main-content) - [Integration Center Endpoints](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#integration-center-endpoints) - [Single Sign-On Integrations](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#single-sign-on-integrations) - [Centercode Guides to Simple API Integrations](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#centercode-guides-to-simple-api-integrations) - [Centercode Guides to Endpoint Specific Systems](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#centercode-guides-to-endpoint-specific-systems) - [Enhanced Integrations Troubleshooting](https://learn2.centercode.com/en/enhanced-integrations-apis?hsLang=en#enhanced-integrations-troubleshooting) - [Troubleshooting & Miscellaneous](https://learn2.centercode.com/en/troubleshooting-miscellaneous?hsLang=en) - [Announcements and Releases](https://learn2.centercode.com/en/announcements-and-releases?hsLang=en#main-content) - [C17 - The Delta Release](https://learn2.centercode.com/en/announcements-and-releases?hsLang=en#c17-the-delta-release) - [Centercode's GoEarly Program](https://learn2.centercode.com/en/announcements-and-releases?hsLang=en#centercodes-goearly-program) - [Update Archive](https://learn2.centercode.com/en/announcements-and-releases?hsLang=en#update-archive) - [Centercode Blog](https://www.centercode.com/blog) [![Chill listening crop-3](https://learn2.centercode.com/hs-fs/hubfs/Centercode_Logo_Icon_M.png?width=48&height=48&name=Centercode_Logo_Icon_M.png "Chill listening crop-3")](https://help.centercode.com?hsLang=en) Centercode Help Center Copyright © 2026, Centercode